Shipping Policy

Getting Your Treasures to You: A Complete Guide to Our Shipping Practices

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Introduction: Our Commitment to Safe and Timely Delivery

At Hyperward LLC, we understand that the anticipation of receiving your order is part of the joy of shopping. Whether you’ve selected a set of our handcrafted MLB coasters for your game day gatherings, a soothing seashell windchime to grace your patio, a personalized keychain for a loved one, or an exquisite wall hanging to transform your space, we want that anticipation to end with delight, not disappointment.

That’s why we’ve invested significant thought and care into our shipping processes. We partner with reliable carriers, use quality packaging materials, and continuously refine our fulfillment operations to ensure your treasures arrive safely, promptly, and in perfect condition.

This Shipping Policy is designed to be your comprehensive guide to everything you need to know about how we get your orders from our hands to yours. From processing times to shipping methods, from domestic delivery to international considerations, from tracking to troubleshooting—we cover it all. Our goal is transparency, so you’ll know exactly what to expect and when to expect it.

Our shipping philosophy is simple: We treat every package as if it were a gift to someone we love. Because in a way, it is—it’s a gift from us to you, and we want the unboxing experience to be as special as the products themselves.

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Policy Overview: Shipping Essentials at a Glance

This table provides a quick reference, but we encourage you to read the full policy for complete details, as individual circumstances may vary.

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Section 1: Order Processing Time

What Happens After You Place Your Order

When you click “Pay Now” and receive your order confirmation, our fulfillment team gets to work. Here’s what happens during the processing period:

Step 1: Order Verification (within 2-4 hours)

• Our system verifies your payment method

• Your order details are checked for accuracy

• If any issues arise, we’ll contact you promptly

Step 2: Picking and Packing (typically 1 business day)

• Your items are carefully selected from inventory

• Each product is inspected for quality

• Items are packed securely using appropriate materials

• Fragile items receive extra padding and protection

Step 3: Labeling and Handoff (end of processing period)

• Shipping labels are generated

• Packages are sorted by carrier

• Handoff to carrier occurs at our daily cutoff

Standard Processing Time

For most in-stock items, processing takes 1-2 business days. This means:

• Order placed Monday before 2 PM MT: Typically ships by Tuesday or Wednesday

• Order placed Friday after 2 PM MT: Typically ships by Tuesday (since weekend days aren’t business days)

• Order placed during holiday week: Processing may take 2-3 business days due to volume

Business days are Monday through Friday, excluding major US holidays.

Factors That May Extend Processing Time

While we strive to process all orders quickly, certain situations may require additional time:

High Order Volume: During peak seasons (holidays, major sales events), our team works overtime to keep up, but processing may extend to 3-4 business days.

Product Availability: If an item is temporarily out of stock, we’ll notify you and either:

• Hold your order until the item is available (with your permission)

• Ship available items and backorder the rest

• Cancel the out-of-stock item and refund you

Address Verification: If your shipping address requires verification, we may need to contact you before processing, which can cause delays.

Fraud Review: Occasionally, orders are flagged for additional security review. If this happens, we’ll contact you to verify information before processing.

Pre-Orders and Backorders

For products offered as pre-orders or backorders:

• Estimated shipping dates are clearly stated on the product page and at checkout

• These dates are estimates and may change

• You’ll receive updates if the shipping date changes significantly

• Your payment method is authorized at checkout but charged closer to the ship date

• You may cancel at any time before shipping for a full refund

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Section 2: Shipping Methods and Delivery Times

Domestic Shipping (United States)

We offer several shipping options for customers within the United States, including all 50 states and US territories (though some territories may have longer transit times).

Standard Shipping

Standard shipping is our most economical option and works well for most orders. Transit times depend on your distance from our fulfillment locations.

Expedited Shipping

Expedited shipping offers faster transit while remaining reasonably priced. This is a good middle-ground option when you need your order sooner but don’t require overnight delivery.

Priority Shipping

Priority shipping is our fastest option. Orders shipped via priority typically arrive within 1-2 business days after processing, depending on your location and the specific service used.

Shipping to Alaska, Hawaii, and US Territories

Shipping to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, and other US territories may take longer than shipping to the contiguous 48 states. Additional surcharges may apply, which will be calculated at checkout based on your address.

International Shipping

We’re proud to serve customers around the world. International shipping options are available to most countries, though some restrictions may apply.

International Shipping Methods

International shipping options vary by destination country. At checkout, you’ll see available methods with estimated delivery windows:

Please note these are estimates, not guarantees. International shipping is subject to customs clearance procedures that can cause delays beyond our control.

International Shipping Carriers

We primarily use USPS for international shipments, as they offer reliable service and reasonable rates. For some destinations and larger packages, we may use UPS or FedEx international services.

Customs, Duties, and Taxes

Important: International orders may be subject to import duties, taxes, and customs brokerage fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the prices or shipping costs paid to Hyperward.

• Duties and taxes vary by country and are based on the order value and product type

• Customs policies differ widely—please check with your local customs office for specific information

• Brokerage fees may be charged by the carrier for handling customs clearance

• Payment of these fees is required for package release; we cannot prepay or estimate them

If these fees are not paid and the package is returned to us, the cost of return shipping will be deducted from your refund.

International Shipping Restrictions

Some products cannot be shipped internationally due to:

• Size and weight: Oversized or heavy items may be cost-prohibitive to ship internationally

• Material restrictions: Some countries restrict import of certain materials

• Licensing limitations: Officially licensed sports products may have territorial restrictions

• Customs prohibitions: Certain items may be prohibited by destination countries

Product pages will note any international shipping restrictions. If you’re unsure whether a product can ship to your country, please contact us before ordering.

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Section 3: Shipping Costs

How Shipping Costs Are Calculated

Shipping costs are determined by several factors and are calculated in real-time at checkout:

Domestic Shipping Costs

Shipping costs within the United States are displayed at checkout before you complete your purchase. As a general guide:

• Standard Shipping: Typically $5.99 – $12.99 for most orders

• Expedited Shipping: Typically $12.99 – $24.99

• Priority Shipping: Typically $24.99 – $49.99

Larger or heavier items (such as multiple windchimes or large wall hangings) may cost more due to dimensional weight pricing.

International Shipping Costs

International shipping costs vary significantly by destination and package characteristics. At checkout, you’ll see the exact cost for your selected shipping method. As a very rough guide:

• Canada and Mexico: Typically $15 – $35

• Europe: Typically $20 – $45

• Asia and Australia: Typically $25 – $55

• Other regions: Typically $30 – $70

These are estimates only. Actual costs are calculated at checkout based on your specific order and address.

Free Shipping

We occasionally offer free shipping promotions. When available, free shipping typically:

• Applies to standard shipping within the contiguous United States

• Requires a minimum purchase amount (e.g., $50, $75, or $100)

• May exclude oversized or heavy items

• May not be combinable with other promotions

Free shipping offers are clearly communicated on our website and in promotional materials. The best ways to stay informed about free shipping promotions are:

• Signing up for our email newsletter

• Following us on social media

• Checking our website for banner announcements

Shipping Insurance

All shipments include basic insurance coverage up to $100. For orders exceeding $100 in value, additional insurance is automatically included at no extra cost to you. This protects both you and us in the rare event that a package is lost or damaged in transit.

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Section 4: Order Tracking

How Tracking Works

Once your order ships, you’ll receive a shipping confirmation email containing:

• Tracking number(s) for your package

• Carrier information (USPS, UPS, FedEx)

• Link to track your package

• Estimated delivery date (carrier’s estimate)

Tracking Your Order

You can track your order in several ways:

1. Click the tracking link in your shipping confirmation email

2. Log into your account on our website and view order history

3. Visit the carrier’s website directly and enter your tracking number

4. Contact us at marga.trading.amz@gmail.com for assistance

When Tracking Information Appears

Please allow 24-48 hours after receiving your shipping confirmation for tracking information to appear in the carrier’s system. During this time:

• The carrier has received the shipping label but may not have scanned the package yet

• The package is in transit to the first sorting facility

• The first scan will typically occur within 24-48 hours

If tracking hasn’t updated after 48 hours, please contact us and we’ll investigate.

Understanding Tracking Statuses

Common tracking statuses and what they mean:

Tracking Issues

If you experience any issues with tracking:

1. Verify you’re using the correct tracking number

2. Check the carrier’s website directly (not third-party tracking sites)

3. Allow 24-48 hours for updates

4. Contact us if problems persist

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Section 5: Delivery Information

Delivery Attempts

For domestic shipments:

• Residential addresses: Carriers typically leave packages at the door unless a signature is required

• Business addresses: Packages are usually delivered during business hours

• Apartment buildings: Carriers may leave with a leasing office, in a parcel locker, or attempt delivery to your specific unit

For signature-required shipments (rare, but sometimes required for high-value items):

• The carrier will attempt delivery

• If no one is available, a notice will be left with instructions for rescheduling or pickup

• Multiple attempts may be made before the package is returned

Delivery to PO Boxes

We can ship to PO boxes using USPS. If you select a shipping method that uses UPS or FedEx, please provide a physical street address, as these carriers cannot deliver to PO boxes.

Delivery to APO/FPO/DPO Addresses

Important: We are currently unable to ship to APO, FPO, or DPO addresses. We are actively working toward a solution that will allow us to resume this type of shipping in the future. We sincerely apologize for any inconvenience this causes to our military and diplomatic customers and hope to serve you soon.

Delivery to Hotels, Vacation Rentals, and Temporary Addresses

We can ship to hotels, vacation rentals, and other temporary addresses. However, please note:

• You are responsible for coordinating with the property to receive your package

• We are not responsible for packages lost or stolen after delivery to these addresses

• Consider adding “Hold for Guest” or similar instructions to the address line

• Notify the property that a package will be arriving

Delivery Timeframes

While we provide estimated delivery dates based on carrier information, please understand that:

• Delivery dates are estimates, not guarantees

• Weather, natural disasters, carrier issues, and other factors can cause delays

• During peak seasons (holidays), all carriers experience delays

• International shipments are subject to customs delays beyond anyone’s control

If your order hasn’t arrived by the estimated delivery date, please:

1. Track your package using the provided information

2. Allow 2-3 extra business days for possible delays

3. Contact us if it’s been more than 5 business days past the estimate

Failed Deliveries

If a delivery fails because:

• Address was incorrect: We’ll work with you to correct the address, but you may be responsible for additional shipping costs

• No one was available to receive it: The carrier will leave a notice; follow their instructions for redelivery or pickup

• Package was refused: The package will be returned to us, and we’ll process a refund minus shipping costs both ways

• Address was invalid: The package will be returned; we’ll contact you to arrange reshipment with corrected address

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Section 6: Packaging

Our Packaging Philosophy

We believe that how a product arrives is part of the experience. Our packaging is designed to:

• Protect your items during transit

• Present them beautifully upon arrival

• Preserve them for years to come

• Minimize environmental impact

Packaging Materials

Depending on the item, we use:

• Corrugated boxes in various sizes, made from recycled materials

• Bubble wrap and air pillows for cushioning

• Kraft paper for filling and wrapping

• Eco-friendly packing peanuts (biodegradable)

• Poly bags for moisture protection (when needed)

For fragile items like glass coasters, marble products, and delicate windchimes, we use extra protective materials to ensure safe arrival.

Unboxing Experience

When you receive your Hyperward package, you’ll find:

• Your product(s) securely packaged

• A packing slip with order details (prices are not included if you selected gift options)

• Any relevant care instructions or product information

• Occasionally, a small thank-you note or promotional insert

Sustainable Packaging Initiatives

We’re committed to reducing our environmental footprint:

• We use recycled and recyclable materials whenever possible

• We right-size boxes to minimize waste and reduce shipping weight

• We encourage you to recycle or reuse our packaging materials

• We’re continuously researching more sustainable packaging options

Returns Packaging

If you need to return an item, please use the original packaging if possible. If that’s not available, use a sturdy box with adequate padding to protect the item during return shipping.

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Section 7: Shipping Restrictions

Geographic Restrictions

Some products cannot be shipped to certain locations:

• Officially licensed sports products: May have territorial restrictions (e.g., some NFL, MLB, NHL products cannot ship outside the US)

• Oversized items: May be restricted to contiguous US only

• Hazardous materials: Certain items (like those with lithium batteries) have shipping restrictions

• International restrictions: Some countries prohibit import of certain materials

Product pages will clearly note any shipping restrictions. If you have questions about shipping to your location, please contact us before ordering.

Product-Specific Restrictions

Large Windchimes: Our larger windchimes (36″+) may have shipping restrictions due to size and dimensional weight pricing. If you’re outside the contiguous US, please contact us for a shipping quote before ordering.

Fragile Items: While we pack all items carefully, we may recommend upgraded shipping for particularly fragile pieces to ensure they spend minimal time in transit.

Custom and Personalized Items: These ship via standard methods but cannot be returned unless damaged or defective, so we take extra care in packaging them.

Age Restrictions

Some products may have age restrictions:

• DIY kits: May contain small parts not suitable for children under 3

• Scented products: Safe for all ages but may cause reactions in sensitive individuals

• Proposition 65 warnings: Noted on applicable products as required by California law

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Section 8: International Shipping Details

Customs Clearance Process

When shipping internationally, your package must pass through customs in the destination country. This process involves:

1. Customs declaration: We provide required documentation describing the contents and value

2. Customs inspection: Officials may inspect the package

3. Assessment of duties/taxes: If applicable, these are calculated

4. Notification: You’ll be notified if duties/taxes are owed

5. Payment: You pay any required fees

6. Release: Package continues to final delivery

Customs Forms and Documentation

We complete all required customs documentation accurately and honestly. Information included:

• Detailed description of items

• Harmonized System (HS) codes

• Value of merchandise

• Country of origin

• Intended use (personal)

Delays Due to Customs

Customs processing times vary widely by country and can range from a few days to several weeks. Factors affecting customs speed:

• Country’s customs efficiency

• Time of year (holiday seasons are slower)

• Random inspections

• Completeness of documentation

• Whether duties/taxes are paid promptly

We have no control over customs processing and cannot predict or influence how long it will take. Please factor potential customs delays into your ordering timeline.

Returned International Packages

If an international package is returned to us because:

• Customs fees were not paid

• Address was incorrect or undeliverable

• Recipient refused delivery

• Package could not be delivered

We will:

1. Notify you that the package has been returned

2. Refund the product cost (minus shipping costs both ways) upon receipt

3. If the package was returned due to our error, we’ll provide a full refund including shipping

International Address Formats

When entering international addresses, please use the format appropriate for your country. Our checkout system accepts international address formats, but please double-check that:

• Postal codes are correct

• City and province/region are included where required

• Country is correctly selected

• Any special formatting (like commas in addresses) is used appropriately

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Section 9: Lost, Damaged, or Delayed Shipments

Lost Packages

A package is considered “lost” when:

• Tracking has not updated for an extended period (typically 7-14 days beyond expected delivery)

• Carrier investigation confirms the package cannot be located

• Estimated delivery date has passed by a significant margin

If you believe your package is lost:

1. Contact us at marga.trading.amz@gmail.com

2. Provide your order number

3. We’ll initiate a carrier investigation

4. Once lost status is confirmed, we’ll either:

   • Send a replacement at no cost (if item is still available)

   • Issue a full refund including shipping

Please note that carriers typically require 7-14 days to complete a lost package investigation before they’ll declare a package lost.

Damaged Packages

If your package arrives damaged:

1. Document the damage: Take clear photos of:

   • The outer box showing damage

   • The packaging inside

   • The damaged product(s)

   • Any shipping labels or documentation

2. Contact us immediately: Email marga.trading.amz@gmail.com with your order number and photos

3. Keep all materials: Do not dispose of the box, packaging, or damaged items until we’ve resolved the issue

4. We’ll make it right: Within 24-48 hours, we’ll provide a prepaid return label and either:

   • Send a replacement at no cost

   • Issue a full refund including shipping

Delayed Packages

If your package is delayed beyond the estimated delivery date:

1. Track your package using the provided tracking number

2. Check carrier website for service alerts in your area

3. Allow extra time—most delays resolve within a few days

4. Contact us if it’s been more than 5 business days past the estimate

We’ll monitor the situation with you and take appropriate action if the delay becomes excessive.

Incorrect Address Issues

If a package is returned to us due to an incorrect address provided by you:

1. We’ll notify you that the package has been returned

2. You can provide the correct address

3. We’ll charge additional shipping to resend the package

4. If you prefer not to pay additional shipping, we’ll refund the product cost minus original shipping

If we made an error in entering your address (rare), we’ll correct it and reship at no cost to you.

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Section 10: Shipping During Holidays and Peak Seasons

Holiday Shipping Deadlines

To receive your order by December 24, we recommend ordering by these dates:

These are estimates based on carrier performance and are not guarantees. The earlier you order during the holiday season, the better.

Peak Season Delays

From Thanksgiving through New Year’s, all carriers experience significant volume increases. During this period:

• Processing may take 2-3 business days instead of 1-2

• Transit times may be longer than estimated

• Tracking updates may be delayed

• Customer service response times may be extended

We appreciate your patience during this busy time and assure you that our team is working hard to get every order out as quickly as possible.

Weather-Related Delays

Severe weather can disrupt shipping across large regions. If your area or a shipping hub experiences severe weather:

• Packages may be delayed until conditions improve

• Carriers may suspend service temporarily

• Tracking may not update until weather clears

We monitor weather conditions and will communicate significant delays when possible, but please understand that weather is beyond anyone’s control.

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Section 11: Shipping to Multiple Addresses

Current Policy

Our checkout system currently supports only one shipping address per order. If you need items shipped to multiple addresses, please:

1. Place separate orders for each destination

2. Complete checkout separately for each order

3. Use the appropriate shipping address for each

Why We Require Separate Orders

Processing orders with multiple ship-to addresses as separate orders ensures:

• Accurate tracking for each recipient

• Proper addressing for each package

• Correct shipping costs calculation

• Simplified returns if needed

While we understand this may be slightly less convenient, it ultimately provides better service for you and your gift recipients.

Corporate and Bulk Orders

For corporate orders or bulk purchases requiring shipment to multiple addresses, please contact us at marga.trading.amz@gmail.com with “Bulk Order” in the subject line. We can often accommodate special shipping arrangements for qualified bulk orders.

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Section 12: Shipping Confirmation and Communication

Order Confirmation Email

Immediately after placing your order, you’ll receive an order confirmation email containing:

• Order number

• Items ordered

• Shipping address

• Billing information summary

• Estimated processing timeline

Shipping Confirmation Email

When your order ships, you’ll receive a shipping confirmation email containing:

• Tracking number(s)

• Carrier information

• Link to track your package

• Estimated delivery date (carrier estimate)

• List of items included in the shipment

Delivery Confirmation

Some carriers provide delivery confirmation notifications. If you’ve signed up for carrier notifications, you may receive text or email alerts when your package is delivered.

Order Status Updates in Your Account

If you have an account with us, you can log in anytime to:

• View order history

• Check order status

• Access tracking information

• Reprint order confirmations

Communication Preferences

You can manage your communication preferences by:

• Updating your account settings

• Clicking unsubscribe links in marketing emails (transactional emails cannot be unsubscribed from)

• Contacting us to update preferences

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Section 13: Special Shipping Circumstances

Signature Required Deliveries

Most Hyperward shipments do not require a signature. However, we may require signature for:

• Orders exceeding a certain value (typically $500+)

• Items flagged for additional security

• International shipments in some countries

• Customer requests (available upon request—contact us before ordering)

If your order requires a signature, you’ll be notified at checkout and in your shipping confirmation.

Saturday Delivery

Some shipping methods include Saturday delivery, while others do not. At checkout, you’ll see estimated delivery dates that account for weekend delivery availability for your selected method.

Hold for Pickup

If you prefer to pick up your package at a carrier facility rather than have it delivered:

1. After receiving tracking information, contact the carrier directly

2. Request “Hold for Pickup” at their local facility

3. Provide identification when picking up

Note that some carriers may charge for this service, and we cannot arrange it on your behalf.

Vacation Holds

If you’ll be away when your package is scheduled to arrive:

1. Track your package to estimate delivery date

2. Contact the carrier to request a vacation hold

3. Alternatively, ask a neighbor or friend to watch for your package

4. Consider shipping to your workplace if you’ll be away from home

We cannot redirect packages once they’ve shipped, so please make arrangements directly with the carrier.

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Section 14: Shipping Policy Updates

Policy Changes

We may update this Shipping Policy from time to time to reflect:

• Changes in our shipping practices

• New carrier partnerships

• Updated shipping rates

• Changes in international shipping regulations

• Customer feedback and needs

When we make material changes, we’ll:

• Update the “Last Updated” date at the bottom of this page

• Post a notice on our website

• For significant changes, may notify account holders by email

How to Stay Informed

We recommend checking this policy periodically to stay informed of any changes. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

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Section 15: Frequently Asked Shipping Questions

General Shipping Questions

Q: How long will it take to receive my order?

A: Total time = Processing time (1-2 business days) + Shipping time (varies by method). At checkout, you’ll see estimated delivery dates based on your selected shipping method and location.

Q: Do you ship on weekends?

A: We process orders Monday-Friday. Carriers may deliver on Saturdays depending on the shipping method selected.

Q: Can I change my shipping address after ordering?

A: If your order hasn’t shipped yet, contact us immediately at marga.trading.amz@gmail.com. Once shipped, we cannot change the address.

Q: Why was my shipping cost higher than expected?

A: Shipping costs are calculated at checkout based on weight, dimensions, destination, and method. If you saw a different estimate earlier, it may have been based on different assumptions.

Tracking Questions

Q: I received a shipping confirmation but tracking isn’t working. Why?

A: Allow 24-48 hours for tracking to appear in the carrier’s system. If it’s been longer, contact us.

Q: My tracking hasn’t updated in days. Is my package lost?

A: Not necessarily. Some carriers scan less frequently than others. If it’s been more than 5 business days without an update, contact us and we’ll investigate.

Q: Tracking shows “Delivered” but I don’t have my package. What now?

A: Check with household members, neighbors, and around your property. If still missing after 48 hours, contact us for assistance.

International Shipping Questions

Q: Will I have to pay customs fees?

A: Possibly. Customs fees are determined by your country and are your responsibility. We cannot predict or pay these fees.

Q: How long does international shipping take?

A: Transit times vary by destination, typically 7-21 business days, plus any customs processing time.

Q: My international package is stuck in customs. What can I do?

A: Contact your local customs office for information. We cannot expedite customs processing.

Delivery Questions

Q: What if I’m not home when my package arrives?

A: Most carriers will leave the package or leave a notice with pickup instructions. For signature-required items, a notice will be left.

Q: Can you leave my package with a neighbor or in a specific location?

A: We cannot provide these instructions to carriers, but you may be able to request them through the carrier’s website once you have tracking information.

Q: My package was stolen after delivery. What do you do?

A: We’re very sorry this happened. Once a package is marked delivered, it’s considered received. We recommend filing a police report and checking with neighbors. Some credit cards offer purchase protection for stolen items.

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Section 16: Contact Us About Shipping

When to Contact Us

You should contact us about shipping if:

• Your order hasn’t shipped within estimated processing time

• Tracking hasn’t updated in over 5 business days

• Your package is significantly delayed

• Your package arrived damaged

• You need to report an address change (before shipping)

• You have questions about shipping to your location

How to Contact Us

Email: marga.trading.amz@gmail.com (fastest response)

Phone: +84981481909 (Monday-Friday, 9 AM – 6 PM Mountain Time)

Website: Contact form on hyperward.store

Information to Include

To help us assist you quickly, please include:

• Your order number

• Your full name and email address

• Description of the shipping issue

• Tracking number (if applicable)

• Any relevant photos (for damage issues)

Response Times

We respond to shipping inquiries within 24 hours during business days. During peak seasons, response times may extend slightly, but we’ll always get back to you as quickly as possible.

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Our Shipping Promise

At Hyperward LLC, we promise to:

1. Process your order promptly—typically within 1-2 business days

2. Package your items securely—so they arrive in perfect condition

3. Provide accurate tracking information—so you know where your order is

4. Communicate clearly—about any delays or issues

5. Make it right—if anything goes wrong with your shipment

We understand that your order is important to you, and we treat it with the same care and attention we’d want for our own packages.

Thank you for choosing Hyperward. We’re honored to be part of bringing beautiful, handcrafted products into your home, and we’re committed to ensuring that journey is smooth from our door to yours.

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Hyperward LLC: Safe, Reliable, and Caring Delivery